--- title: "Use Case: Implementing a new Business Platform based on Microsoft CRM" description: Read how the introduction of Microsoft CRM provide a service provider company with faster processes and a scalable system. image: https://global.digitall.com/hubfs/Image_Reference_Use%20Case_LP/Use%20Case_Header_Services_MSFT_1.jpg --- [![DIGITALL Logo ](https://global.digitall.com/hubfs/Logo_Logo%20white.svg) ![DIGITALL Logo ](https://global.digitall.com/hubfs/Logo_Logo%20colored.svg)](https://www.digitall.com) - [English](https://global.digitall.com/use-case-implementing-a-new-business-platform-based-on-microsoft-crm) - [Deutsch](https://global.digitall.com/de/use-case-implementierung-plattform-microsoft-crm) - [English](https://global.digitall.com/use-case-implementing-a-new-business-platform-based-on-microsoft-crm) - [Deutsch](https://global.digitall.com/de/use-case-implementierung-plattform-microsoft-crm) ## **Implementing a new Business Platform based on MicroSoft CRM** ##### **Industry:**  Service Provider ##### **Technology:** Microsoft   ## Highlights --- A flexible and scalable platform for current & future requirements  --- Increase in business process speed & efficiency through automation --- Introduction of system-supported CRM processes (360° customer view) ### Challenges The customer is a German company providing IT services. The company is part of a bigger group. They were using a business system that was too monolithic and did not meet the scalability requirements of a growing market any longer. The established processes were very slow, partly due to many necessary manual activities that often required expert know-how. CRM customer processes were not consistently supported in terms of technology and were subject to individual execution qualities.  Due to the group structure one of the challenges for the company was to ensure that the fundamental architecture decisions aligned with the structures and regulations set by the group. ![Professionals having a casual discussion during the meeting](https://global.digitall.com/hs-fs/hubfs/Image_Reference_Use%20Case_LP/Use%20Case%20LP%20General_Service_1.png?width=589&height=378&name=Use%20Case%20LP%20General_Service_1.png) ### Solution DIGITALL supported the company with the implementation of a new business platform based on Microsoft CRM with the objective to map existing processes faster and more flexibly and to introduce a system-supported CRM process.  In addition, the business template xRM1 and the add-on Legodo (document tool) were used.  Deliverables: - Process analysis - Architecture draft to map the defined processes - Development & customizing - Interfaces and integration of surrounding systems - Data migration and operation (replacement of the legacy system) - Introduction and support with operations of the new infrastructure and platform ![Professionals having a casual discussion during the meeting](https://global.digitall.com/hs-fs/hubfs/Image_Reference_Use%20Case_LP/Use%20Case%20LP%20General_Service_2.png?width=589&height=378&name=Use%20Case%20LP%20General_Service_2.png) ## Successful with Microsoft Microsoft solutions enable your employees, partners, and customers to rethink user experiences, service culture, and customer journeys. As a long-time Microsoft partner, we evaluate the right Microsoft solutions for your business. We support the implementation and customization to fit Microsoft standard cloud technology to your requirements, peripheral systems, and data structures. Take a look at our Microsoft portfolio to see how we can set up your 360° customer platform. [![Digital with Microsoft](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/6576772/734c851a-cbb9-4072-8c48-825fc16129d2.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/6576772/734c851a-cbb9-4072-8c48-825fc16129d2)   [![Customer Logo Kelvion](https://global.digitall.com/hs-fs/hubfs/Logos/Customer%20Logo%20Kelvion_white%20padding.png?width=1346&height=711&name=Customer%20Logo%20Kelvion_white%20padding.png)](https://global.digitall.com/customer-success-story-kelvion?hsLang=en) [![Aquila Capital Logo](https://global.digitall.com/hs-fs/hubfs/Logos/Aquila_Logo_paddd.png?width=1347&height=715&name=Aquila_Logo_paddd.png)](https://global.digitall.com/reference-aquila-capital-dynamics365-finance-managed-services?hsLang=en) [![Customer Logo Diakonie Baden\_white padding](https://global.digitall.com/hs-fs/hubfs/Customer%20Logo%20Diakonie%20Baden_white%20padding.png?width=1347&height=715&name=Customer%20Logo%20Diakonie%20Baden_white%20padding.png)](https://global.digitall.com/reference-diakonie-baden-unified-data-for-seamless-sales-and-marketing-processes-microsoft-dynamics-365?hsLang=en) [![Customer Logo\_Stadtsparkasse Muenchen\_white padding](https://global.digitall.com/hs-fs/hubfs/Logos/Customer%20Logo_Stadtsparkasse%20Muenchen_white%20padding.png?width=1346&height=711&name=Customer%20Logo_Stadtsparkasse%20Muenchen_white%20padding.png)](https://global.digitall.com/reference-stadtsparkasse-muenchen_modern-analysis-with-microsoft-power-bi?hsLang=en) [![Fiege\_Logo\_padded](https://global.digitall.com/hs-fs/hubfs/Logos/Fiege_Logo_padded.png?width=1346&height=710&name=Fiege_Logo_padded.png)](https://global.digitall.com/reference-fiege-customer-centric-customer-intelligence-platform?hsLang=en) [![Customer Logo\_westnetz\_white padding](https://global.digitall.com/hs-fs/hubfs/Logos/Customer%20Logo_westnetz_white%20padding.png?width=1346&height=711&name=Customer%20Logo_westnetz_white%20padding.png)](https://global.digitall.com/reference-westnetz-crm-implementation-with-microsoft-dynamics-365?hsLang=en) [![Customer Logo\_wincasa\_white padding](https://global.digitall.com/hs-fs/hubfs/Logos/Customer%20Logo_wincasa_white%20padding.png?width=1346&height=711&name=Customer%20Logo_wincasa_white%20padding.png)](https://global.digitall.com/reference-wincasa-platform-for-customer-relations?hsLang=en)   ## You have a question or a specific use case? Write us a message and we'll be in contact with you to help your business find the right solution.  ##### Company [About Us](https://digitall.com/who-we-are) [Leadership](https://digitall.com/leadership) [News](https://digitall.com/news) [Careers](https://digitall.com/careers) [Contact us](https://digitall.com/contact-us) ##### Contact us **Germany** Reuterweg 49 60323 Frankfurt am Main +49 721 46 476-100 **Bulgaria** Business Park Sofia, Build. 15, 5. OG, 1766 Sofia +359 2 489 57 25 [![Logo\_Logo white](https://global.digitall.com/hubfs/Logo_Logo%20white.svg)](https://www.digitall.com) - [Imprint](https://digitall.com/imprint) - [Privacy Policy](https://digitall.com/privacy-policy) © Copyright 2026, DIGITALL.