The smart service platform - with Salesforce

Optimize your processes and stand out from the competition with customized solutions that delight customers.


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The Service Cloud - with DIGITALL as your partner

With the innovative Salesforce Clouds and the expertise of DIGITALL, you can adapt your service to modern customer needs, offer smart self-service options and optimize processes to save costs.

DIGITALL and Salesforce have been partners since 2014 and have successfully supported customers in more than 500 multi-cloud projects.

With 170 experts and 450 certificates, DIGITALL knows the Salesforce environment inside and out. We know what customers expect from service today and how you can meet these expectations with the right technology:

  • Fast response times through smart ticketing systems, self-service options and automation.
  • Relevant support and informed service staff through insights into the entire customer history.
  • Omni-channel services to offer the right support on all channels - without additional effort for your employees
  • Proactive help from artificial intelligence, so you can resolve customer issues before they happen.

Plus, Salesforce and DIGITALL give you the ability to link the Service Cloud with your peripheral systems or other Salesforce multi-clouds to transparently manage your processes, data, and channels.

Start your Salesforce journey today - with DIGITALL.

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What do our customers say?

(Simply click on the logo cards to read our customers' testimonials and to learn more about the reference)


"The Service Cloud enables easy collaboration across multiple stages, with clear escalation paths and the use of service levels, as well as the integration of customer communications."

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"The introduction of Salesforce Sales, Marketing, Service and Community Cloud is a quantum leap for us in cross-channel and customer-centric communications."

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"DIGITALL offers deep industry understanding and broad technology knowledge. It was easy to work with DIGITALL, they supported us with helpful best practices and managed a complex project across 60 locations." 

Tobias Rölz, Executive Vice President Market & Digital Services, Komax Group  

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What makes modern service? 


Since customer satisfaction is tightly connected to service quality, it must be continuously optimized and adapted. At the same time, processes must be efficient. The Service Cloud enables the creation of reports, identifies pain points, and uses artificial intelligence to recognize where savings can or additions need to be made. 


Complete customer data and proper task priorization are necessary for the service team for efficient work. A good service platform provides all the necessary information, supports prioritization and helps evaluate problems and successes. 


Fast and seamless collaboration is necessary for service to respond quickly to complex requests, especially when they are made via different channels with different contacts. The Service Cloud consolidates everything on one platform and provides fast communication channels both internally and externally.  


A complex platform can have a significant impact on service processes, for better or worse. For Salesforce, user-friendliness is one of the foundations of a successful workplace, as it increases acceptance, productivity, and enjoyment of work. 

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What do customers need from service?


Whether digital, in-store, or in the field, customers expect a high level of service regardless of location or channel. That's why your service team needs a platform that is also powerful on the move and offers self-service options 24/7.


Customers expect fast feedback, especially on digital channels. That's why you need a platform that enables your service team to respond quickly and with the right information to handle customer inquiries, view necessary data, and engage other colleagues for input. 


Fast support is important but only if it's relevant to result in satisfied customers and increased revenue. The personalization options of the Service Cloud go far beyond individual names. Instead, they make use customer history and profile information for both direct support and self-service options. 


Customer service that is competent strengthens your customers' trust in your company. That's why your service teams must not only have access to all the necessary data, but also to further training opportunities so that they know how to proactively respond to requests. This not only increases customer satisfaction, but also motivates your service. 

The Salesforce portfolio - choose your road to success

You can find information of our different Salesforce solutions on our Salesforce partner page. 

Be a digital trailblazer with Salesforce

Sales Cloud

The Sales Cloud forms the basis for intelligent, transparent, mobile and automated sales activities.

Service Cloud

From call centers to self-service portals, revolutionize your customer service.

Marketing Cloud & Pardot

Create individualized customer journeys with the right content.

Integration Cloud

Connect any system on a central platform, whether it's Salesforce or another system, whether it's installed in the cloud or on-premises.

Commerce Cloud B2B & B2C 

Take your online store to the next level. Learn more about our specific Commerce offerings and quick-start packages here.

Industry Cloud

Streamline workflows, increase productivity, provide more targeted service and deepen customer engagement.

Einstein Analytics & Tableau CRM

Support your business decisions, workflows, and processes with artificial intelligence.

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Contact us for a detailed discussion

Patrick Schäfer

Patrick Schäfer

Managing Director | CH
Michael Bubolz

Michael Bubolz

Director Sales | DE

Stephan Friedlein

Vice President Global Alliances Salesforce