High (globaly) scalability with unlimited extensions
Komax
Salesforce Introduction to optimize customer relationship worldwide
Industry: Manufacturing
Technology: Salesforce
Challenges: Digitizing processes and solutions
The aim of the project was to digitalize Kompax processes and solutions to create closer customer relationships and better services and transparency regarding the products. Additionally, Komax wanted to optimize, develop and scale internal processes through digitalization and cloud-based products. A special focus was to be put on the usability of the new technology to increase productivity and to create better customer service options.
The digitalization project therefore was aimed at internal digitization (increasing internal productivity and modern system landscape) and offering digital solutions to Komax customers. Komax specifically wanted a cloud-based solution to reduce costs and scale globally with a standardized platform.
Solution: The Customer-centric "Smart Factory"
Komax decided to go with Salesforce due to its modern, cloud-based solutions and the intuitive user interface. Additionally, DIGITALL was chosen as an implementation partner based on their broad technological knowledge as well as specific industry-know-how.
The Salesforce platform was introduced through an agile approach based on a detailed analysis of the requirements.
The result was the Smart Factory that offers customers more transparency of their machines and is also able to optimize entire machine fleets.
As part of the internal digital transformation program, the system landscape was upgraded to a more user-friendly, productive and powerful system.
In addition, Komax employees quickly adopted the new technology due to its usability, turning into trailblazers and making use of the self-management of operational activities.
