Deutsche Schaden-Service: Automating claims with AI

5x Faster case handling

80% reduction in manual effort

15,000‑case capacity limit removed

Challenge

Deutsche Schaden‑Service processes a high volume of incoming requests across multiple channels, many of them unstructured.

With around 15,000 cases per year, manual order creation became a clear scalability bottleneck and limited further growth.

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Solution

DIGITALL implemented an AI‑driven input management solution that automatically understands, structures, and processes incoming requests.

Manual effort was significantly reduced while business teams retained full transparency and control.

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About Deutsche Schaden-Service

Deutsche Schaden-Service GmbH is one of Germany’s leading claims management service providers, covering every stage of claims handling and repair coordination. Nationwide, it offers insurance companies the assessment, valuation, and repair of property and liability claims. By combining digital processes with expert knowledge and professional service, DSS ensures fast, efficient, and customer-oriented claims settlement and repair.