Kelvion Holding GmbH

PROACTIVE CUSTOMER SUPPORT ON A GLOBAL LEVEL

 

Industry: Manufacturing
Technology: Microsoft Dynamics 365 Sales & Marketing

 

 

Download the success story as PDF

"We’re perfectly positioned for the future with Dynamics 365 and DIGITALL as consulting partner. Our system allows continuous optimization and we are able to react flexibly to new requirements. That way, we can offer only the best customer experience."
Dennis Ahler
Head of Global CRM, Kelvion
★★★★★

800 Global Users

High acceptance and usage rates

360° Customer view and higher efficiency through faster response times 

The Customer

Kelvion is one of the leading global manufacturers of heat exchangers and has been providing solutions for almost every industrial application imaginable since the 1920s, specializing in customized solutions suitable for extreme environmental conditions - as of 2015 under the name of Kelvion. The company has over 5000 employees in 67 locations worldwide.

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The Project

Kelvion already used Dynamics 365 but wanted to relaunch the system to focus it more on their sales team and gain a more centralized view of their customers and all related activities. Additionally, the company wanted to expand their Dynamics environment with Dynamics 365 Marketing and Service to not only enable their employees but also deliver individualized and relevant customer experiences.

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SERVICES

  • Agile project setup
  • Implementation of Dynamics 365 Sales
  • Implementation of Dynamics 365 Marketing
  • Setup and implementation of approval process
  • Integration support

CUSTOMER BENEFITS

  • More efficiency
  • Centralized customer view
  • Faster reaction times
  • Centralized marketing tools & activities
  • Easy approval process for specific & complex sales cases
  • Optimized opportunity management
  • Social selling functionalities
  • Integration of various configuration tools

 

THIS IS HOW KELVION HOLDING GMBH INSPIRES ITS CUSTOMERS

"TOGETHER WITH DIGITALL, WE HAVE ENSURED THAT THE COMPLEX PROCESSES IN THE MANUFACTURING SECTOR ARE OPTIMALLY INTEGRATED INTO OUR SYSTEM."

(Dennis Ahler, Head of Global CRM, Kelvion Holding GmbH)

Watch the video to see how Kelvion Holding GmbH used Microsoft Dynamics 365 to restructure its sales and marketing processes in order to be able to react flexibly to changing market conditions and customer requirements. As a result, Kelvion has the trust and loyalty of its customers on its side.

DOWNLOAD THE SUCCESS STORY AS PDF

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CHALLENGES | PREPARATION | COLLABORATION | IMPLEMENTATION | TRAININGS & ONBOARDING | ROLL OUT | VALUE