Release 1.0 in 3 months
Platform for digitall customer relations
Industry: Real Estate
Yes, I'd like the reference as a download
“Great, how quickly we were able to hand over a great solution to the customer!”
Head of Data Science and Product Owner Wincasa Eigentümerportal
Challenges: Improving communication & collaboration
1. Current situation of collaboration (managers / asset managers) The "best practice" for managers to collaborate with their clients is an email-, excel / pdf- and data-interface-based solution.2. Technological possibilities (collaboration, data visualization / analysis etc.) Solutions for flexible, asynchronous, mobile and digital collaboration that also derive value from data have grown in recent years.
There is great potential to improve communication and collaboration to:
- shorten response times
- improve reporting
- increase service quality
- increase process efficiency
- address individual customer concerns
- discover new potentials
Solution: A 24/7 asset management portal
Creation and introduction of a digital, always available portal for asset managers, for operational cooperation with Wincasa, and for more transparency and optimization possibilities of the real estate portfolio:
Customer-centric - DIGITALL developed a customer journey mapping program together with clients to identify the requirements for the solution
Agile / Scrum - Multi-disciplinary product team, two-week sprints
Smart - Standard cloud technologies from Microsoft (Microsoft SharePoint, Power BI, Flow, PowerApps, Azure Functions, Azure SQL)
About Wincasa AG
Wincasa AG is the leading integral real estate service provider in Switzerland. Around 1,000 specialists offer their customers a broad portfolio of services along the entire life cycle of a property, from planning, construction and management to revitalization and repositioning.
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