Wincasa AG

Platform for digitall customer relations

 

Industry: Real Estate
Technology: Microsoft 

 

Highlights


Release 1.0 in 3 months


Multidisciplinary team (IT, nearshoring, customers and end customer)


New technologies and methods

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“Great, how quickly we were able to hand over a great solution to the customer!”
Reto Camenzind
Head of Data Science and Product Owner Wincasa Eigentümerportal​

Challenges

1. Current situation of collaboration (managers / asset managers) The "best practice" for managers to collaborate with their clients is an email-, excel / pdf- and data-interface-based solution.

2. Technological possibilities (collaboration, data visualization / analysis etc.) Solutions for flexible, asynchronous, mobile and digital collaboration that also derive value from data have grown in recent years. 

 

There is great potential to improve communication and collaboration to:

  • shorten response times​
  • improve reporting​
  • increase service quality​
  • increase process efficiency​
  • address individual customer concerns​
  • discover new potentials
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Solution

Creation and introduction of a digital, always available portal for asset managers, for operational cooperation with Wincasa, and for more transparency and optimization possibilities of the real estate portfolio:

  • Customer-centric - DIGITALL (formerly ec4u expert consulting ag) developed a customer journey mapping program together with clients to identify the requirements for the solution

  • Agile / Scrum - Multi-disciplinary product team, two-week sprints

  • Smart - Standard cloud technologies from Microsoft (Microsoft SharePoint, Power BI, Flow, PowerApps, Azure Functions, Azure SQL)

 

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About Wincasa AG

Wincasa AG is the leading integral real estate service provider in Switzerland. Around 1,000 specialists offer their customers a broad portfolio of services along the entire life cycle of a property, from planning, construction and management to revitalization and repositioning.

 

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