Wincasa AG

Platform for digitall customer relations

 

Industry: Real Estate
Technology: Microsoft 

 

Highlights

Release 1.0 in 3 months

Multidisciplinary team (IT, nearshoring, customers and end customer)

New technologies and methods

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“Great, how quickly we were able to hand over a great solution to the customer!”
Reto Camenzind
Head of Data Science and Product Owner Wincasa Eigentümerportal​
★★★★★

Challenges: Improving communication & collaboration

1. Current situation of collaboration (managers / asset managers) The "best practice" for managers to collaborate with their clients is an email-, excel / pdf- and data-interface-based solution.​

2. Technological possibilities (collaboration, data visualization / analysis etc.) Solutions for flexible, asynchronous, mobile and digital collaboration that also derive value from data have grown in recent years. ​

 

There is great potential to improve communication and collaboration to:​

  • shorten response times​
  • improve reporting​
  • increase service quality​
  • increase process efficiency​
  • address individual customer concerns​
  • discover new potentials
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Solution: A 24/7 asset management portal

Creation and introduction of a digital, always available portal for asset managers, for operational cooperation with Wincasa, and for more transparency and optimization possibilities of the real estate portfolio:​

  • Customer-centric - DIGITALL developed a customer journey mapping program together with clients to identify the requirements for the solution​

  • Agile / Scrum - Multi-disciplinary product team, two-week sprints​

  • Smart - Standard cloud technologies from Microsoft (Microsoft SharePoint, Power BI, Flow, PowerApps, Azure Functions, Azure SQL)

 

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About Wincasa AG

Wincasa AG is the leading integral real estate service provider in Switzerland. Around 1,000 specialists offer their customers a broad portfolio of services along the entire life cycle of a property, from planning, construction and management to revitalization and repositioning.

 

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