Smart Meter Rollout

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Strategies for seamless Smart Meter Deployment

Powered by adaptive Field Service, Customer and Subcontractor Management

WHITEPAPER: Smart Mater Rollout - Background, challenges in customer facing processes, solutions

The rollout of smart meters is a major global effort to modernize energy infrastructure, boost efficiency, and provide consumers with real-time energy usage data. For utilities, managing customer-facing processes like scheduling installations, communication, and field service management is essential to ensure success, regulatory compliance, and a smooth customer experience.

This whitepaper examines the challenges utilities face in handling these aspects of smart meter rollouts and highlights how software solutions can address them, with a focus on marketing, sales, and service—particularly field service and subcontractor management.

Content

1. Introduction
2. Background of the Smart Meter Rollout
3. Overview of the Rollout Process
4. Challenges in Customer-Facing Processes
   4.1 Scheduling Meter Installation in Compliance with Regulatory Requirements
   4.2 Customer Communication in Case of Installation Delays
5. Solutions: Software in Marketing, Sales, and Service
   5.1 Marketing
   5.2 Sales

5.3 Service

5.3.1 Appointment Scheduling Solutions

5.3.2 Customer Communication and Notification Systems

5.3.3 Optimizing Field Service Dispatching

5.3.4 Field Service Monitoring – Mobile Apps

5.3.5 Mobile Inventory Management

5.3.6 Subcontractor Management

6. Key Software Considerations for Smart Meter Rollout
7. Conclusion