Higher operational stability
Challenge
The customer, a European luxury automobile manufacturer, faced significant business disruption due to the inconsistent performance of their existing IT infrastructure support provider, specifically concerning Active Directory (AD), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Public Key Infrastructure (PKI). Frequent outages and slow response times to critical issues led to loss of employee productivity and compromised service availability for their end-users. This instability hampered essential business operations, creating a pressing need for a more reliable and responsive support solution.
In addition to addressing the immediate impact of downtime, the customer sought to improve the overall security posture and scalability of their IT infrastructure. They aimed to streamline management processes, enhance system monitoring, and implement proactive maintenance to prevent future issues. A key goal was to establish a robust and resilient environment that could support the company's growth and evolving business demands.
Solution
DIGITALL addressed the customer's need for a stable and reliable IT infrastructure by deploying a dedicated team of shared experts to ensure consistent performance and rapid issue resolution. By taking over responsibility for the ongoing management of the customer's Active Directory (AD), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Public Key Infrastructure (PKI), the team ensured proactive maintenance and optimized performance.
Despite the complexity and high risk of disruption, the DIGITALL team successfully navigated the challenges of migrating and consolidating existing configurations through precise planning and phased execution - delivering a stable and efficient infrastructure. DIGITALL proactively resolved the customer's Active Directory instability through a rapid assessment, targeted remediation, and a comprehensive implementation plan that addressed the fundamental issues.
This holistic approach delivered immediate problem resolution, restoring operational efficiency, while also providing long-term, cost-effective infrastructure support, establishing a solid foundation for future growth and stability.
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