Scaling Risk & Compliance: Agile GRC Implementation with ServiceNow

 
Industry: IT & AI
Technology: ServiceNow GRC

 

Our Servicenow services

 

Highlights

Implementation of a complete GRC system

Three-month project duration

Low costs thanks to agile approach

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Challenge 

As a fast-growing scale-up with an international expansion strategy, this conversational AI provider was faced with the challenge of making its Governance, Risk, and Compliance (GRC) processes more efficient. Until now, these processes were managed manually, in a fragmented way, and with limited scalability – involving extensive coordination via email and Excel, little real-time transparency, and significant effort during audits and certifications.

A key challenge was handling sensitive customer data in regulated industries such as the financial sector, where strict requirements like GDPR, HIPAA and PCI DSS must be met.

Furthermore, due to budget constraints, ServiceNow needed to be implemented as cost-efficiently as possible - both in terms of licensing and project execution.

Solution 

The introduction of ServiceNow GRC enabled the client to consolidate its fragmented processes and move them onto a scalable platform. The solution automates manual workflows, enables real-time monitoring of risks and compliance controls, and provides an integrated view of all GRC activities.

This not only led to efficiency gains and cost reductions, but also created the foundation for future growth: delivering greater scalability, strengthened compliance across all relevant markets, and the level of security that the provider’s enterprise customers expect.

Budget constraints were addressed through an agile approach that consistently relied on standard functionalities and fostered the internal team’s autonomy through targeted mentoring.

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“Within a record time of just 3 months, we were able to establish a complete ServiceNow Governance, Risk and Compliance (GRC) system with Advanced Risk Management, Audit Management, Compliance Management and Business Continuity Management.”
Head of Risk Management at the client

 

Our Services

We support you on every step of your ServiceNow journey, from consulting to implementation and ongoing support.

 

Our Value

  • High customization  We achieve high customization through extensive and precise configuration, minimizing the need for complex coding. 
  • Adaptability to business needs  We ensure scalability, flexibility, and customization to meet evolving business requirements.  
  • Industry and business know-how  Our teams bring over 20 years of experience across various industries and understanding for intricate business processes, industry-specific challenges. 
  • Integration of best practices  We commit to implementing proven strategies and practices to enhance efficiency and effectiveness.  
  • Expert team The advanced technical expertise of our teams covers a broad spectrum of technologies and their specifications. Thanks to the extensive DIGITALL portfolio, we look back on solid know-how in service-oriented projects and all relevant areas of the ServiceNow platforms. 
  • Trust & customer-centric approach  We build long-term relationships based on trust, collaboration and open communication, focusing on optimizing and futureproofing processes. 
  • Value maximization  We prioritize delivering maximum value to organizations, ensuring that every solution corresponds to their business goals and results in success.