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STAY INFORMED ABOUT CURRENT TRENDS, EXCITING TOPICS regarding the digital transformation on OUR BLOG
2 min read

Why voice and speech recognition play a key role in customer contact

Sep 4, 2025by Sabine Kirchem

“How can I help?” – a simple question that will no longer be asked only by humans in the future. Voice and speech...
2 min read

Why agile development and customer centricity are not opposites

Aug 28, 2025by Sabine Kirchem

Digitalization does not fail due to technology; it often fails because we set it up incorrectly: being too...
2 min read

Why personas are the foundation of customer-centric communication

Aug 21, 2025by Sabine Kirchem

Target groups are not obsolete; they simply lack precision. To genuinely connect with customers today, one must adopt a...
1 min read

How the customer interface of the future will be designed

Aug 14, 2025by Sabine Kirchem

The Customer interface is a complex term for something that is, at its core, quite simple: the connection between...